KEZIA FRAYJO CV
software development product manager
Senior Product Manager
Remote / Austin home base -- (2021 - present)
docs.microsoft.com is the home for Microsoft documentation and learning for developers and technology professionals.
Kezia's Role as a Senior Product Manager:
Digital Platform Strategy & Delivery
Austin, TX -- (2018 - present)
CarbostSwiss is a boutique consulting firm that helps startups define and execute their digital product strategy.
Kezia's Role as a Product Consultant:
Paid Products Strategy & Delivery
Remote / Austin home base -- (2019 - 2021)
Stack Overflow is is the largest, most trusted online community for developers to learn, share their programming knowledge, and build their careers.
Kezia's Role as a Product Manager:
Austin, TX -- (2017 - 2018)
Dropoff is a courier service focused on same-day, last-mile deliveries with locations nationwide. Clients include Nordstrom’s, Whole Foods, McKesson, Sprinkle’s Cupcakes, and Neiman Marcus.
Kezia's Role as a Director Product:
Work to align the Dropoff roadmap with business strategy.
Develop and champion a product vision and product strategy focused on artificial intelligence.
Serve as a thought leader within the team and the broader enterprise.
Direct collaboration on a day-to-day basis with engineering, QA, & UX design.
Align operational needs with product roadmap.
Lead for technical integration projects - customer or internal.
Key accomplishment: Productization and launch of 2 artificial intelligence projects aimed at optimizing operational processes while increasing ability to scale.
Enterprise Logistic Marketplace
Austin, TX -- (2016 - 2017)
uShip is an online marketplace for shipping services. Individuals and businesses post items they need shipped in a variety of categories, including auto transport, boat shipping, moving service, and the transport of heavy industrial equipment.
Kezia's Role as a Director Product:
Develop a strategy for the roll out of the new Enterprise "PRO" platform. This platform supports high volume logistics shippers and their businesses.
Translate strategy into tactical roadmap / plans.
Identity product market requirements and derive functional requirements.
Lead a group of 3 separate software development & design teams to build and deliver the Enterprise PRO platform.
Day to day delivery lead / Client engagement lead.
Key accomplishment: Launch of a holistic platform for the 3rd largest logistics company in Europe. Took the project from idea to delivery with the goal of digitizing and optimizing existing logistic processes. Included web/native apps. Helped achieve funding from series C to D.
Austin, TX -- (2012 - 2015)
Optaros is an eCommerce services and consulting agency. Optaros partners with clients to design, build, and manage eCommerce solutions. Past clients include Coach, Nestle, Stella & Dot, Rue La La, Walmart, and luxury consumer goods labels.
Kezia’s Role as Product/eCommerce Consultant:
Education / Certifications
Cornell University. Customer-Focused Product and Service Design Certificate
Scrum Alliance. CSPO - Certified Scrum Product Owner
St. Mary's University. B.A. International Relations
John Cabot University of Rome Italy. International Relations Study Abroad Program
(1) Zacharoff KL, Zeis J, Frayjo K, Chiauzzi E, & Reznikova M (2009). Cross- Cultural Pain Management: Effective Treatment of Pain in the Hispanic Population. Newton, MA: Inflexxion.
(2) Chiauzzi E, Black RA, Frayjo K, Reznikova M, Mgrimes Serrano J, Zacharoff K, Wood M (2010). Health Care Provider Perceptions of Pain Treatment in Hispanic Patients. Pain Practice.
(3) Donovan E, Wood M, Frayjo K, Surette D, Black R (2012). A randomized controlled trial to test the efficacy of an online, parent-based intervention to reduce risk associated with college student alcohol use. Addictive Behaviors.
Overview of some of my favorite projects.
Nestle Dolce Gusto
DB Schenker - Drive4Schenker Platform